Refund & Return Policy

Refund & Return Policy

Last Updated: July 26, 2026

Thank you for shopping with Wastiya Chikankari. We are committed to providing high-quality Lucknowi Chikankari products and ensuring a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Return & Exchange Eligibility

We accept return and exchange requests within 7 days from the date your order is delivered.

To be eligible for a return or exchange, your item must:

  • Be unused, unwashed, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by a valid proof of purchase.

  • Include a clear unboxing video recorded from the moment the sealed package is opened. This video is required to report any damaged, defective, missing, or incorrect item claims.

Requests submitted without an unboxing video for damage, defect, or missing item claims may not be approved.

2. Exchanges

We offer exchanges for eligible products within 7 days of delivery, subject to product availability and successful quality inspection.

If the requested replacement product is unavailable, we may offer an alternative product or process a refund, as applicable.

3. Return Shipping

For approved return requests, Wastiya Chikankari will bear the return shipping cost. Customers should not send products back without receiving return instructions from our support team.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed through UPI.

  • Refunds are generally completed within 2–4 working days after approval.

Processing times may vary depending on banking or payment service providers.

5. Order Cancellation

Orders may be cancelled on the same day they are placed.

To request a cancellation, please contact us through:

Cancellation requests received after the same day may not be accepted if the order has already been processed or shipped.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photographs of the product

  • The required unboxing video

  • A brief description of the issue

Our team will review your request and provide an appropriate resolution.

7. Contact Us

For any questions regarding returns, exchanges, refunds, or cancellations, please contact:

Wastiya Chikankari

Email: officialwastiya@gmail.com

Phone / WhatsApp: +91 95191 62803

Our customer support team is available 24 hours a day to assist you.